Contact us.

For general enquiries and customer care please contact us via:

  • Telephone:
    • Customer Experience Contact Centre: 1800 607 822
    • Recall Enquiries: 1800 504 076 (For enquiries relating to Volkswagen vehicle recall programs)
  • Mail: PO BOX 5155, Chullora NSW 2190
  • Business Hours:
    • 7:30am-8:00pm Monday to Friday Australian Eastern Standard/ Daylight Savings time (excluding all National public holidays)
  • Contact us on facebook, our team will respond during business hours
  • Would you like your local dealer to call you? Click here
  • Click here for information about our complaints handling process and how to make a complaint.