On this website you will find information and answers to some of your key questions regarding the Emissions situation. If you have any further questions please contact us on 1800 504 076.
Volkswagen Group Australia (Volkswagen) is pleased to confirm that approval has been received from the Federal Government for all vehicles affected by the voluntary recall of some 84,000 vehicles including 1.6L and 2.0L Golf, Passat, Jetta, Tiguan and Caddy models.
Volkswagen has written to all customers inviting them to make an appointment at a Volkswagen dealership to have the approved technical measures applied to their vehicles. If you believe you own a vehicle that is affected and you have not received a letter from Volkswagen or have any further queries, please feel free to contact our Customer Experience Contact Centre on 1800 504 076 between 8:30am and 7:00pm Monday to Friday (AEST).
Understanding the update
The update for the majority of affected vehicles is an update to the vehicle software. This adjustment will be relatively quick and has been made possible with advances in diesel engine technology. Some vehicles will additionally be fitted with a minor hardware update. An overview of the technical measures can be viewed on our global YouTube channel.
Software installed in the engine control units of some Volkswagen vehicles fitted with an EA189 diesel engine permitted different nitrogen oxide emissions (NOx) depending on whether the vehicle was operating under a laboratory test cycle or operating outside of the test cycle. To learn more about what happens as part of the recall, please watch the below video: https://www.youtube.com/watch?v=dOR5vxBeA1E
Only certain Volkswagen vehicles with a 1.6L or 2.0L 4 cylinder TDI engine, manufactured between 2008-2015. For specific vehicles and years please refer to the Q&A below.
Only certain vehicles fitted with a 1.6 litre or 2.0 litre diesel EA189 engine manufactured from about 2008 onwards are affected.
Petrol engines are not affected.
To see if your vehicle is affected, please click on the “Check if my vehicle is affected” section below. You will need your VIN number, which can be found in front of your service book or at the bottom of your windscreen (as you look into the vehicle from the outside).
Software installed in the engine control units of some Volkswagen vehicles fitted with an EA189 diesel engine permitted different nitrogen oxide emissions (NOx) depending on whether the vehicle was operating under a laboratory test cycle or operating outside of the test cycle.
The chassis number (VIN) is the only certain way to identify the vehicles. With the VIN, you are able to check on our website if your car is affected. Petrol engines are not affected by the NOx issue.
The update involves an update to the software in both the 1.6L and 2.0L variants of the EA189 diesel engine. In some vehicles, a minor hardware update will also be installed. Further details of these technical measures are provided below and an overview of the update can be viewed on our dedicated Diesel Info website at: https://www.youtube.com/watch?v=jKN8danpIfE&noredirect=1
The diesel engines in question were originally developed some years ago. Since that time there have been significant advances in diesel engine technology. The update takes into account the latest findings in the development of the diesel combustion process and includes an updated fuel injection pattern, injection characteristics and rail pressure. The update is intended to ensure that vehicles operate in a single mode when the vehicles are driven in a manner that accords with the prescribed emissions testing framework.
The type approval authorities in Europe conducted a review and certified that following the update the fuel consumption figures and CO2 emissions originally listed by the manufacturer were confirmed. They further certified that previous engine performance, maximum torque and previous noise emissions remain unchanged.
We are confident in the effectiveness of the software update, based on the experience of over 5,700,000 customers worldwide across the various brands who have had the update implemented to date; testing performed by type approval authorities in Europe; and the results of independent before and after testing of emissions and fuel consumption by three of the world's oldest and respected independent motorists' organisations in Germany, Switzerland and Austria and one of Germany's most widely read car enthusiasts' magazines, Autozeitung.
We have been in constructive dialogue with the ACCC and other representatives of the Australian Government about the update since it was approved for implementation in Australia in August 2016. They want us to make sure that you understand that the update is voluntary and choosing to have the update does not affect your rights under the Australian Consumer Law (including your rights if there should be any unforeseen effects over the longer term).
Volkswagen is committed to ensuring you are completely satisfied with the update and that you continue to derive pleasure and satisfaction from driving your car. If you have any questions before or after the update is performed please contact us. You may be assured that, in the unlikely event that you do experience a negative effect on the performance of your vehicle following the update, we will be pleased to investigate and resolve any such concerns with you.
Yes, your vehicle remains safe to drive.
The software update and, where necessary, the installation of a minor hardware component will be provided free of charge and be installed in less than an hour.
Emission regulations and vehicle standards vary from country to country. Regulations governing nitrogen oxide (NOx) emissions limits for vehicles in the United States are much stricter than those in other parts of the world, including Australia, and their diesel engine variants also differ significantly.
In Australia, we are conducting a voluntary recall to update your vehicle’s engine management software and where necessary, install a minor hardware component.
Neither Volkswagen nor Audi will be buying back any cars in Australia. The regulations governing nitrogen oxide (NOx) emission limits are much stricter for vehicles in the USA than in other parts of the world and the engine variants are also very different. As a result, diesel engine technology has to meet much more stringent overall requirements in the USA, which also means that the technical updates for the affected vehicles are more complex. The technical updates have not yet been approved in the USA.
In addition, we hold the view that there is no legal basis for compensation or customer actions in this connection in other parts of the world. All vehicles affected are technically safe. They can be driven on roads without any limitations and can still be sold.
Implementation of the necessary technical measures is being carried out in accordance with the timetable and action plan coordinated with the German Federal Motor Transport Authority (KBA). At the same time, we currently anticipate that the affected vehicles’ modification will have no negative impact on residual value.
Minor price fluctuations are totally normal for used cars, regardless of vehicle type. What we are observing at present in the market for used diesel vehicles is, dependent on life cycle and general market trends, within the normal range of fluctuation. We are working on the assumption that the modification of the vehicles affected will not affect the residual value. Neither do we have any reason to believe that dealers who are not Volkswagen partners are getting lower sales prices for the vehicles concerned than authorised Volkswagen dealers.
Volkswagen believes that the best outcome for customers is the implementation of the technical measures, and strongly recommends that the technical measures for the voluntary recall are applied to customers' vehicles. All affected customers will be contacted by Volkswagen asking them to arrange an appointment with their workshop. In the meantime, your vehicle remains safe to drive.
The Australian Competition and Consumer Commission (ACCC) have instituted proceedings against Volkswagen, alleging Volkswagen engaged in false, misleading or deceptive conduct in relation to diesel vehicle emission claims.
Volkswagen Group Australia is defending the claims made by the ACCC and does not think that the court action will provide any practical benefit to consumers because software updates for cars affected by the voluntary recall are or soon will be available.
Volkswagen is in the process of implementing software updates for vehicles affected by the voluntary diesel emissions recall and strongly recommends that customers elect to have the technical measures applied to their vehicles.
Please feel free to contact our Volkswagen Customer Experience Contact Centre on 1800 504 076 between 8:30am and 7:00pm Monday to Friday (AEST).
If you currently own a 1.6L or 2.0L 4 cylinder TDI Volkswagen, your vehicle may be affected. Please enter your VIN in the box below to confirm whether your vehicle is involved.
We can inform you that the Type EA189 engine built into your vehicle with the Vehicle Identification Number , you submitted is affected by software that causes discrepancies in the values for oxides of nitrogen (NOx) during laboratory testing. Your car is safe from a technical standpoint.
We apologise for the situation and in these circumstances, we encourage you to contact your nearest authorised Volkswagen Dealer to schedule an appointment to have the update to your vehicle carried out, at no cost to you, and in less than an hour.
Please be assured that, whether or not you have the update implemented, you do not waive your legal rights under the Australian Consumer Law, your warranty or otherwise. Your consumer law rights also apply to the software update.
If you have any further queries, please refer to the Q&A above or feel free to contact our Customer Experience Contact Centre on 1800 504 076 between 8:30am and 7:00pm Monday to Friday (AEST).
Dear Volkswagen customer,
We wish to confirm that your vehicle with the Vehicle Identification Number you submitted is not affected.
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