Volkswagen
Emission Information

Current Status

Volkswagen Group has reached a comprehensive in-principle settlement with both the class action plaintiffs and the ACCC (the national competition and consumer protection agency) in Australia. This is a significant step towards fully resolving the diesel lawsuits in Australia, subject to approval by the Federal Court of Australia. Volkswagen views the in-principle settlements as a further step towards overcoming the diesel issue.

Settlement of the customer class-action lawsuits

The class action lawsuits filed on behalf of Australian customers relate to approximately 77,000 Australian EA189 Volkswagen vehicles. If all affected vehicles participate, each of these customers can expect a payment per vehicle of approximately AU $1,400 (approximately €870), on average.

The settlement, on a no-admissions basis, concerns five class-action lawsuits covering all affected vehicles in Australia. The settlement has to be confirmed by the Federal Court of Australia and a timetable has been set by the Court for the necessary steps to occur. Volkswagen expects the proceedings will be concluded in 2020.

Settlement of the dispute with the ACCC

The civil suit by the ACCC against Volkswagen has also been resolved in-principle. The terms of settlement must receive judicial confirmation at a hearing to be held in the near future. The details are confidential until this hearing. Volkswagen expects the proceedings to be concluded by the end of 2019.

If you have any queries, please refer to the FAQ’s download below or contact our Customer Experience Contact Centre on 1800 504 076 between 7:30am and 8:00pm Monday to Friday (AEDT) or email hello@myvw.com.au.

Download FAQs

If you currently own a 1.6L or 2.0L 4 cylinder TDI Volkswagen, your vehicle may be affected. Please enter your VIN in the box below to confirm whether your vehicle is involved.

We can inform you that the Type EA189 engine built into your vehicle with the Vehicle Identification Number , you submitted is affected by software that causes discrepancies in the values for oxides of nitrogen (NOx) during laboratory testing. Your car is safe from a technical standpoint.

We apologise for the situation and in these circumstances, we encourage you to contact your nearest authorised Volkswagen Dealer to schedule an appointment to have the update to your vehicle carried out, at no cost to you, and in less than an hour.

Please be assured that, whether or not you have the update implemented, you do not waive your legal rights under the Australian Consumer Law, your warranty or otherwise. Your consumer law rights also apply to the software update.

If you have any further queries, please refer to the Q&A above or feel free to contact our Customer Experience Contact Centre on 1800 504 076 between 8:30am and 7:00pm Monday to Friday (AEST).

Dear Volkswagen customer,

We wish to confirm that your vehicle with the Vehicle Identification Number you submitted is not affected.